Terms of Service — ImmigrateAI Global

1. Who we are and what we are not

ImmigrateAI Global Inc. ("ImmigrateAI," "we," "us") operates an AI-powered immigration guidance platform that helps individuals, employers, educational institutions, and intermediaries understand immigration processes, prepare documentation, and track application timelines. We do this through software. We do not practise law.

To be unambiguous about what ImmigrateAI is not:

We are not a law firm and do not hold ourselves out as one.
We are not a Regulated Canadian Immigration Consultant (RCIC) or a member of the College of Immigration and Citizenship Consultants (CICC).
We do not provide legal advice, legal representation, or legal opinions of any kind.
No communication on or through this platform — including AI-generated guidance, chat, email, or any other channel — constitutes legal advice or creates any professional relationship.
No attorney-client relationship, consultant-client relationship, or fiduciary duty is formed by your use of this platform.

Immigration outcomes are determined exclusively by government authorities — Immigration, Refugees and Citizenship Canada (IRCC), the Canada Border Services Agency (CBSA), provincial nominee programs, and other regulatory bodies. Those outcomes are beyond our control. By using this platform, you accept that reality completely.

For any matter requiring legal interpretation, representation before a tribunal, refugee proceedings, appeals, detention reviews, judicial review, or complex inadmissibility issues, you must retain a licensed immigration lawyer or RCIC. ImmigrateAI is a tool. It is not a substitute for qualified professional advice.

2. Platform use and your account

To access the Service, you must create an account. You are responsible for keeping your credentials secure. You are responsible for everything that happens under your account — full stop. If someone else gets into your account because you shared your password or left a session open, that is on you.

You agree, without qualification, that you will:

Provide true, accurate, current, and complete information about yourself and any dependants in all forms and submissions on or through the platform.
Promptly update your information if anything changes — address, employment, marital status, criminal record, immigration status, or anything else that bears on your application.
Not impersonate any person or entity, or misrepresent your identity, credentials, or authorization to act on another person's behalf.
Not submit or upload fraudulent, forged, altered, or falsified documents.
Not attempt to circumvent, manipulate, or exploit any feature of the platform.
Comply with all applicable laws, including Canadian immigration law, privacy law, and any applicable law in your country of origin or residence.

We reserve the right to suspend or terminate any account, without notice or liability, if we have reasonable grounds to believe that any of the above has been violated. We do not negotiate that point.

3. AI-generated content and its limits

This platform uses artificial intelligence to generate guidance, flag potential issues, suggest pathways, and assist in document preparation. AI is powerful. It is also imperfect. Here is what you need to understand:

AI-generated content on this platform is informational only. It does not constitute legal advice and cannot be relied upon as such.
AI models are trained on historical data and may not reflect the most current IRCC policies, processing times, regulatory changes, or country-specific conditions. Immigration law changes frequently. Our platform may not always be current.
AI guidance is probabilistic, not deterministic. A suggested pathway does not guarantee eligibility, and an eligibility assessment is not an approval.
You are solely responsible for verifying all information, timelines, and eligibility criteria with IRCC directly or with qualified counsel before acting on anything generated by this platform.
ImmigrateAI makes no warranty, express or implied, regarding the accuracy, completeness, timeliness, or fitness for purpose of any AI-generated content.

The platform is a starting point. You must do your diligence. You must verify. You must not treat a software output as a green light without confirming it against authoritative government sources.

ImmigrateAI will not be liable for any loss, delay, refusal, misrepresentation finding, or other consequence arising from a user's reliance on AI-generated content without independent verification.

4. Your responsibility for immigration status

You — and only you — are personally responsible for maintaining your valid immigration status in Canada and in any other country where you hold or seek status. This platform does not track your status on your behalf. This platform does not send you reminders about expiry dates, permit conditions, or reporting obligations unless you have specifically subscribed to a feature that does so, and even then, you remain solely responsible.

Specifically, you acknowledge that:

Submitting an application through this platform does not authorize you to remain in Canada beyond your current authorized period, except as permitted by the implied status provisions of the Immigration and Refugee Protection Act (IRPA) upon a timely extension application.
Processing times displayed on this platform are estimates only, sourced from IRCC's published data. They are not guarantees. IRCC may change processing times without notice.
Any permit, visa, or status conditions attached to your existing authorization continue to apply regardless of any pending application.
ImmigrateAI does not assume any responsibility for missed deadlines, lapsed status, authorized stay violations, or removal orders arising from your failure to manage your own immigration timeline.

5. Subscriptions, fees, and no refunds

Fees for the Service are as set out on the applicable pricing page or subscription form at the time of purchase. All fees are stated in Canadian dollars unless otherwise specified. Invoices issued to institutional customers are due within thirty (30) days of receipt. Overdue accounts accrue interest at 2% per month compounding, and we reserve the right to suspend service on ten (10) business days' written notice for accounts more than thirty (30) days overdue.

No refunds

Once payment is made and access is granted, fees are non-refundable. This applies without exception to:

Application denials or refusals by any government authority.
Withdrawal from the process at any stage.
Failure to complete an application within the applicable window.
Changes in personal circumstances, including job loss, relationship breakdown, or change of plans.
Policy or regulatory changes that affect your eligibility after purchase.
Government processing delays or IRCC system outages.

We invest real resources the moment your subscription begins. That is why fees are earned upon payment. This policy is not negotiable.

Subscription term and renewal

Subscriptions continue for the period specified at purchase. Unless either party provides written notice of non-renewal at least sixty (60) days prior to the expiry of the then-current term, subscriptions automatically renew. Renewal fees are subject to a 10% increase. We will provide notice approximately ninety (90) days before renewal. It is your responsibility to act on that notice.

6. Data, privacy, and Canadian jurisdiction

All Customer Data and User Data collected and processed through this platform is stored exclusively on servers located in Canada. Data is encrypted in transit and at rest using industry-standard protocols. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

You own your data. We do not sell it. We do not share it with third parties except as necessary to deliver the Service, comply with legal obligations, or as you have explicitly authorized. You authorize us to process your data for the purpose of operating the platform, improving the Service (in aggregated, de-identified form), and complying with applicable law.

You expressly acknowledge that data submitted through this platform in connection with immigration applications may be requested by IRCC, CBSA, or other government bodies pursuant to their lawful authority. You consent to that disclosure in so far as required by law.

Data breach

In the event of a breach affecting your data, we will notify you within twenty-four (24) hours of our discovery of that breach, and will take all commercially reasonable steps to contain and remediate the incident.

Retention and deletion

We retain data for the period necessary to deliver the Service and comply with applicable law. Upon termination of your account, we will, upon written request, delete or de-identify your personal data within thirty (30) days, except where retention is required by law.

7. Intellectual property

ImmigrateAI owns all right, title, and interest in and to the Service, including all software, AI models, algorithms, interfaces, data structures, workflows, brand assets, and all related intellectual property. Nothing in these Terms grants you any ownership interest in the platform or its underlying technology.

You own your data. You grant us a limited, non-exclusive, royalty-free license to use your data solely to provide the Service. We do not claim ownership over documents you upload or information you input.

Any feedback, suggestions, or ideas you provide to us about the platform may be used by us freely and without compensation or attribution to you. If you give us an idea and we use it, that's our right. You retain no claim to it.

You may not: copy, reverse-engineer, decompile, disassemble, or create derivative works from any part of the Service; scrape or data-mine the platform; frame or mirror its content; or access the Service in order to build a competing product. Violate any of these and we will not hesitate to pursue every available remedy.

8. Misrepresentation and platform integrity

Immigration law treats misrepresentation seriously. So do we. Section 40 of the Immigration and Refugee Protection Act imposes consequences for misrepresentation that can include five-year bans, permanent inadmissibility, and in some cases criminal exposure. We take the integrity of this platform equally seriously.

If we have reasonable grounds to believe that you have:

Submitted false, forged, altered, or misleading documents or information through this platform;
Used the platform to assist another person in making a misrepresentation to any government authority;
Made fraudulent statements about your identity, background, employment history, family composition, or immigration history;
Attempted to manipulate the platform's AI to generate outputs that misrepresent your eligibility; or
Engaged in conduct that exposes ImmigrateAI to legal or reputational risk;

— we reserve the right to immediately suspend or terminate your account, report relevant conduct to appropriate authorities, and retain all fees paid. We will not refund a fraudster.

We further reserve the right to terminate the relationship and remove platform access where any user engages in threatening, abusive, or harassing conduct toward our team. We will enforce that right without apology.

9. Our insurance

ImmigrateAI Global Inc. maintains professional liability insurance (Errors & Omissions) through Certain Underwriters at Lloyd's of London, managed by Beazley Furlonge Limited (Syndicates 623/623), brokered by Zensurance Brokers Inc., under Policy No. BMP07730.

Coverage is as follows:

Errors & Omissions (Professional & Technology-Based Services): $1,000,000 per claim / $1,000,000 aggregate, including claims expenses.
Technology Products Coverage: $1,000,000 per claim, including claims expenses.
Computer Network Security Coverage: $1,000,000 per claim, including claims expenses.
Multimedia Advertising Coverage: $1,000,000 per claim, including claims expenses.

Proof of insurance is available upon written request. This policy is a claims-made policy. Coverage is subject to all policy terms, conditions, exclusions, and endorsements. The existence of this insurance does not expand our liability beyond the limitations set out in Section 11.

10. Warranties and disclaimers

We warrant that: we have the legal authority to enter into these Terms and perform the Service; the Service will not knowingly introduce malicious code into your systems; and the Service will be performed with reasonable skill and care.

That is what we warrant. Everything else is disclaimed. The Service is provided "as is" and "as available." We make no warranty — express, implied, statutory, or otherwise — including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or completely secure. We do not warrant that any immigration guidance generated by the platform is accurate, complete, current, or applicable to your specific circumstances. Immigration law is complex and changes frequently. Rely on us as a tool. Verify everything independently.

11. Limitation of liability

In no event shall ImmigrateAI's aggregate liability to you — whether in contract, tort, negligence, or otherwise — exceed the total fees actually paid by you to ImmigrateAI in the six (6) months immediately preceding the event giving rise to the claim.

In no event shall ImmigrateAI be liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, loss of opportunity, loss of data, business interruption, immigration delays, inadmissibility findings, removal orders, or any other pecuniary or non-pecuniary loss arising from your use of or reliance on the Service — even if we have been advised of the possibility of such damages.

These limitations apply to their fullest extent permitted by applicable law. They exist because our fees reflect the value of software access, not the assumption of unlimited risk in the immigration process. Immigration involves sovereign government decision-making that no software company can control.

Exceptions

Nothing in this section limits either party's liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) breach of confidentiality obligations; or (iv) non-payment of fees properly due.

12. Indemnification

You agree to indemnify, defend, and hold harmless ImmigrateAI Global Inc., its directors, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your breach of any provision of these Terms;
Any misrepresentation you make in connection with any immigration application, whether submitted through this platform or otherwise;
Your violation of any applicable law, including IRPA, PIPEDA, or the Criminal Code;
Your infringement of any third-party right, including intellectual property rights or privacy rights;
Any claim by a third party arising from information you submitted through the platform.

We will indemnify you against third-party intellectual property claims arising solely from your permitted use of the Service, provided you give us prompt written notice, sole control of the defense, and cooperate reasonably. We may settle any such claim at our discretion.

13. Confidentiality

Each party may receive confidential information of the other in connection with this relationship. You agree to keep our proprietary technology, pricing, business processes, and non-public platform features strictly confidential. We agree to keep your personal information and application data strictly confidential, subject to our Privacy Policy and legal disclosure obligations.

The terms of any institutional subscription agreement between ImmigrateAI and a Customer (employer, school, or other entity) are confidential to both parties and may not be disclosed to third parties without prior written consent.

Neither party will issue press releases or public statements about the other party or about this relationship without prior written consent. We may reference you as a customer in our marketing materials unless you instruct us in writing otherwise.

14. Agent and intermediary terms

If you access this platform as an education agent, immigration recruiter, employer representative, or other intermediary (an "Agent"), you accept the following terms in addition to all other provisions:

You represent that you are duly authorized to act on behalf of each applicant whose data you submit. You must hold written consent from each applicant before submitting their information.
You are solely responsible for ensuring that every applicant has received and understood the material terms of this platform's Terms of Service.
You may not submit fraudulent, misleading, or falsified information on behalf of any applicant.
Applicant data submitted through your Agent account remains the property of the applicant. Upon termination of your account, you must securely delete all applicant data obtained through the platform.
Agents are independent parties. You are not our employee, partner, or representative. We may communicate directly with applicants at any time without routing through you.
We reserve the right to terminate any Agent account, immediately and without liability, for any violation of these Terms or applicable law.

15. Change in law

Immigration law, policy, and government processing requirements change. IRCC regularly amends eligibility criteria, processing procedures, document requirements, and program caps without advance notice to the public. ImmigrateAI makes commercially reasonable efforts to update the platform to reflect these changes, but we do not guarantee real-time accuracy.

If a change in applicable immigration law, regulation, or IRCC policy occurs after you begin using the platform and that change affects your eligibility or pathway, you are responsible for reassessing your situation. If you have engaged ImmigrateAI under an institutional subscription and a policy change renders the Service partially unavailable, we will work with you in good faith to address the impact — but fees already paid will not be refunded.

We are not liable for any outcome — missed deadlines, changed eligibility, or program closures — arising from changes to immigration law or policy that occur after your subscription begins.

16. Force majeure

Neither party is in breach of these Terms for any delay or failure in performance caused by circumstances beyond its reasonable control, including acts of God, pandemics, war, terrorism, civil unrest, government action, IRCC system outages, Internet service provider failures, or natural disasters. The affected party must give prompt written notice and use reasonable efforts to mitigate the impact. This provision does not excuse payment obligations.

17. Dispute resolution

We would rather solve a problem than litigate it. If you have a dispute with us, contact us first. We will make a genuine effort to resolve it.

If we cannot resolve it informally within thirty (30) days, the dispute shall be submitted to binding arbitration under the Commercial Arbitration Act (R.S.C. 1985, c. 17 (2nd Supp.)) as amended. Arbitration shall be conducted in Halifax, Nova Scotia, in English, before a single arbitrator mutually agreed upon by the parties, or if no agreement is reached within fifteen (15) days, appointed by the ADR Institute of Canada. The arbitrator's decision shall be final and binding.

Class actions and class arbitrations are expressly waived. You may only bring claims against ImmigrateAI in your individual capacity.

Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction where urgency requires it.

18. General

Governing Law. These Terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Entire Agreement. These Terms, together with our Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and ImmigrateAI regarding the Service. They supersede all prior representations, negotiations, and agreements. If there is a conflict between these Terms and a signed institutional subscription agreement, the subscription agreement governs.

Amendments. We reserve the right to amend these Terms at any time. Material changes will be communicated to you with at least thirty (30) days' notice. Your continued use of the Service following the effective date of any amendment constitutes acceptance of the amended Terms.

Assignment. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets. You may not assign your rights under these Terms without our prior written consent.

Severability. If any provision of these Terms is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.

No Waiver. A failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

Notices. Legal notices to ImmigrateAI must be sent in writing to: ImmigrateAI Global Inc., 99 Wyse Road, Unit 1100, Dartmouth, Nova Scotia, B3A 4S5. Notices may also be sent by email to legal@immigrateai.ca and are deemed received 48 hours after sending.

Language. The parties confirm that they wish these Terms and all related documents to be drawn up in English only. Les parties confirment qu'elles ont exigé que les présentes ainsi que tous les documents connexes soient rédigés en anglais.

Acceptance

By creating an account, clicking "I Agree," or otherwise accessing the Service, you represent that you are of legal age to enter into binding contracts, that you have read and understood these Terms in their entirety, and that you agree to be bound by them. If you are accepting on behalf of an organization, you represent that you have the authority to bind that organization.